Frequently Asked Questions
Frequently Asked Questions
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Last Updated: December 12, 2025
What does Rtrv mean?
What does Rtrv mean?
Rtrv - Retrieve just catchy and short hand for easy memorability
Setup
What does Rtrv do?
What does Rtrv do?
Rtrv automatically sends a text message to your client when they call and you miss the call. It helps you keep the conversation alive—even when you're busy.
Do I need a special phone line to use Rtrv?
Do I need a special phone line to use Rtrv?
No. It works with most standard business lines.
Can I use this with more than one number?
Can I use this with more than one number?
Each phone number is billed separately. If you need multiple numbers, contact us about discounted pricing.
Features
Can I customize the auto-reply message?
Can I customize the auto-reply message?
Yes just contact us and we'll get it done as quick as possible! Usually within a few hours. Please allow up to 24 hours.
Does Rtrv send messages at night?
Does Rtrv send messages at night?
No. Replies are only sent between 8:00 AM and 8:00 PM, every day of the week. Missed calls outside that window are ignored or held depending on setup.
How is “local time” determined?
How is “local time” determined?
By default, the system uses your time zone. If needed, you can configure it to adjust based on your lead’s area code.
Can I see if someone responded after the automated message?
Can I see if someone responded after the automated message?
Yes. You’ll receive their reply directly, and you can continue the conversation from there.
What if I miss multiple calls at once?
What if I miss multiple calls at once?
Each missed call triggers a reply individually. If someone calls again, they won’t receive duplicates unless a new call is missed after a set window.
Will this integrate with my CRM?
Will this integrate with my CRM?
Not yet. Rtrv is currently focused on fast standalone response. CRM sync may be offered in a future update.
Compliance
What happens if someone replies STOP to one of the messages?
What happens if someone replies STOP to one of the messages?
They are automatically unsubscribed. No further messages will be sent to that number.
Is this legal? Are there compliance issues with automated texts?
Is this legal? Are there compliance issues with automated texts?
Yes, Rtrv aligns with SMS industry regulations. Every message includes clear opt-out instructions, and users can reply STOP at any time.
Pricing
How much does it cost?
How much does it cost?
See the Pricing Page for full details.
Is there a contract or long-term commitment?
Is there a contract or long-term commitment?
No. You can cancel or pause anytime.
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